Privacy policy

Last updated: 7 October 2026

DADDY JAMES LTD is the controller of personal information processed through daddyjames.com. We are registered in England and Wales under company number 16958072. Registered office: Clavering House, Clavering Place, Newcastle upon Tyne, United Kingdom, NE1 3NG. Email: support@daddyjames.com.

Information we collect

name, email, telephone number and billing or delivery address;
orders, payments, returns, refunds and correspondence;
technical and usage information such as IP address, browser, device and cookie identifiers;
marketing preferences, reviews and form submissions.

Purposes and lawful bases

Contract: orders, payment, delivery, updates, returns and support.
Legal obligation: accounting, tax, fraud prevention and lawful requests.
Legitimate interests: security, customer service, store improvement, business analysis and legal claims, balanced against your rights.
Consent: optional marketing and non-essential cookies where required. Consent can be withdrawn.

Sharing

We may share relevant data with Shopify and its providers, payment and fraud-prevention services, fulfilment partners, carriers, hosting and IT providers, consented analytics or advertising providers, professional advisers and public authorities where required. Complete card details are normally handled by payment providers rather than stored by us.

International transfers

If data is processed outside the UK, we use an approved safeguard where required, such as UK adequacy regulations, the UK International Data Transfer Agreement or the UK Addendum to standard contractual clauses.

Retention

We keep data only as long as needed. Core order, transaction and accounting records are generally retained for up to six years after the relevant period, unless law or a dispute requires otherwise. Marketing data is retained until you unsubscribe or it is no longer needed. Routine website and security records are normally retained for shorter operational periods.

Your rights

Depending on the circumstances, you may request access, correction, erasure, restriction, objection or portability, and withdraw consent. You may also have rights relating to significant automated decisions. Email us to make a request; identity verification may be required.

Marketing, security and children

Use the unsubscribe link or contact us to stop marketing. Necessary order messages may still be sent. We use reasonable technical and organisational safeguards, but no online system is completely secure. Our store is not directed to children under 13 and we do not knowingly collect their data without appropriate authorisation.

Complaints and changes

Contact us first so we can investigate. You may also complain to the Information Commissioner’s Office at ico.org.uk. We may update this notice when our services, providers or obligations change.