Shipping policy

Last updated: 7 October 2026

Area

We deliver throughout the United Kingdom, subject to postcode or carrier restrictions shown at checkout. International delivery is not promised under this policy.

Processing

Orders are normally prepared within 1–3 business days after payment authorisation. Business days exclude weekends and UK bank holidays. Address or fraud checks may take longer.

Transit

Estimated transit after dispatch is 3–8 business days. The usual combined estimate is 4–11 business days. Remote destinations, peak periods, weather, industrial action and carrier disruption may cause delay.

Charges, carriers and tracking

Available services and charges appear before payment. We choose an appropriate carrier for the destination, parcel and service purchased. Any free-shipping threshold is stated on the store. Where available, tracking is emailed after dispatch and may take 48 hours to update.

Addresses and failed delivery

Provide a complete address and contact us promptly about errors. Changes are not guaranteed after processing. Reasonable costs caused by an incorrect address or uncollected parcel may be charged where lawful.

Delays, loss and damage

Unless otherwise agreed, goods will be delivered without undue delay and within 30 days after the contract is made. Contact support@daddyjames.com if a parcel is late, lost or damaged. Keep damaged packaging and provide photographs if requested. We will investigate and provide the appropriate remedy; we will not require you to resolve a valid retail claim directly with the carrier.

Multiple parcels

An order may arrive in separate parcels without an extra charge unless agreed before purchase.