Refund policy

Last updated: 7 October 2026

This policy applies to purchases from daddyjames.com. Nothing in it limits your statutory rights under UK consumer law.

30-day returns

You may request a return within 30 days after you, or a person nominated by you other than the carrier, receives the goods. For split deliveries, the period starts when the final item is received. Email support@daddyjames.com with your order number and the item to be returned. Wait for our return instructions before sending anything.

Goods should be returned complete and with accessories. You may inspect them as you would in a shop. We may make a reasonable deduction if handling beyond what is necessary to establish their nature, characteristics and functioning reduces their value.

Change of mind

You normally pay the direct return cost for a change-of-mind return. Use a tracked service and keep proof of postage. The goods remain your responsibility until delivered to us.

Faulty, damaged or incorrect goods

Contact us promptly with your order number and photographs where helpful. For goods that are faulty, damaged, incorrect or not as described, we will provide the remedies required by the Consumer Rights Act 2015, which may include repair, replacement, price reduction or refund. We pay reasonable return costs for confirmed faulty, damaged or incorrect goods.

Cancellation rights

You have a statutory right to cancel most online purchases within 14 days after delivery without giving a reason. Our 30-day period provides additional time and does not replace that right. Send a clear cancellation statement by email before the deadline. If dispatched, return the goods within 14 days after notifying us.

Exceptions

Unless faulty or otherwise protected by law, returns may be excluded for personalised goods; goods liable to deteriorate rapidly; sealed goods unsuitable for return for health or hygiene reasons once unsealed; goods inseparably mixed after delivery; and other items lawfully excluded. Sale items retain the same statutory rights.

Refunds

Approved refunds are made to the original payment method without undue delay and no later than 14 days after we receive the goods or acceptable evidence of posting, whichever is earlier. For a statutory cancellation, we refund the item price and our least expensive standard delivery charge. Extra paid for premium delivery is not refundable. We do not charge a refund fee. Your payment provider may require additional processing time.

Exchanges

Return address

DADDY JAMES LTD
Clavering House
Clavering Place
Newcastle upon Tyne
United Kingdom
NE1 3NG

Confirm the return before posting. If an operational returns facility applies, we will provide its correct address in writing.